Frequently Asked Questions

Cornerstone Bancard Prepaid MasterCard^®

1. Is the Cornerstone Bancard Prepaid MasterCard (the "Card") a credit card?
2. How do I get a Cornerstone Bancard Prepaid MasterCard?
3. Can I apply for more than one Card?
4. Do I need to activate my Card?
5. How do I share money with my friends and family members?
6. Can I load my Card using Direct Deposit?
7. Can I mail funds to you to be loaded onto my Card?
8. Are funds loaded onto my Card insured?
9. Are there any minimums or maximums on the Card?
10. Do I need both a PIN number and a pass code?
11. Can I use my Card at an ATM?
12. Can I use my Card to make retail purchases?
13. Can I use my Card to buy gasoline?
14. Can I use my Card at a restaurant or hotel?
15. Can the Card ever have a negative balance?
16. What happens if I need to return a purchase?
17. How do I check my Card balance or review activity on my Card?
18. Will I receive a monthly statement?
19. How do I get in touch with you if I am traveling internationally and need to speak with a Customer Service Representative?
20. What if my Card is lost or stolen?
21. What happens to funds on my Card if I close my account?

Is the Cornerstone Bancard Prepaid MasterCard (the “Card”) a credit card?

The Card is a prepaid card that provides many of the same benefits as a credit card, but it is not a credit card.

You can use the Card for purchases wherever MasterCard debit cards are accepted and at over one million ATMs worldwide. With the Card, you load cash onto the card through direct deposit or one of our other loading methods. When you use your Card to make a purchase or to get cash at an ATM, the amount of each transaction, including any applicable fees, is deducted from your Card balance. Please see the Cardholder Agreement as terms and conditions apply.

How do I get a Cornerstone Bancard Prepaid MasterCard?

1. How do I apply for a Card?

   Applying for a Card is simple! You can:

   1. Apply for a Card online at www.cornerstonebancard.com or fill out our online application.
   2. Print, complete and mail this application to Cornerstone Bancard, Attn: Card Operations, P.O. Box 428, Alpharetta, GA 30009.
   3. Call our toll free number 1-877-356-1319 and a Customer Service Representative will take your application over the phone.

2. How old do you have to be to apply for the Card?

   Our minimum age requirement is 18 years of age.

3. Will I get approved if I have a negative credit history?

   Yes, you can be approved. We do not perform a credit check when considering your application. However, we do verify your identify and perform screening as required by the USA PATRIOT Act. You will be required to provide personal information so that this verification and screening can be performed.

4. What personal information will you need?

   We are required by Federal law to obtain, verify and record information including your name, address, date of birth, social security number and other information that will allow us to identify you.

5. How do I receive the Card?

   The card can only be mailed to the cardholder’s valid physical U.S. address.

6. Can I receive a Card if I’m not a U.S. Citizen?

   If you reside in the United States and have certain verifiable documentation, you may be eligible to receive the card.

7. How long does it take to receive the Card?

   You should receive your card within 7-10 business days after your Card is approved.

Can I apply for more than one Card?

You can only be issued one Cornerstone Bancard Prepaid MasterCard. However, you can apply for other prepaid cards that we issue. You can see other prepaid cards that we issue at www.cornerstonebancard.com, or you can call our Customer Service Representatives at 1-877-356-1319.

Your friends or family members can apply for their own Cornerstone Bancard Prepaid MasterCard by clicking here. Once they have a card, you can share money with them with our easy-to-use online card to card transactions.

Do I need to activate my Card?

Yes, and it is easy! When you receive your Card, you can activate it online at www.cornerstonebancard.com or by calling our toll-free number 1-877-356-1319. After the Card is activated, you only need to load money to your Card and you can begin enjoying the benefits of the Card. Please note that there are fees that may be charged for issuing and activating your Card. See the Cardholder Agreement for a description of these fees.

How do I share funds with my friends and family members?

If you and friends or family members both have a Cornerstone Bancard Prepaid MasterCard, Cornerstone Bancard Elite Prepaid MasterCard or Cornerstone Bancard Prepaid Maestro Card offered by Cornerstone Bancard, you can share funds through an easy-to-use online card to card transaction. Both cards must have been activated and one of the cards must have funds loaded that are sufficient for the transfer amount.

To share funds, go online to www.cornerstonebancard.com and enter your User Name (or Card number if you have not yet registered a User Name.) Once you have entered your Pass Code (Password), select “Card to Card Transfer” under the “Transactions” menu in the top left of the web page. Enter the card number that you want to share funds with, the dollar amount that you want to share, and YOUR Pass Code. When you hit the “Submit Transaction” button, you will receive an immediate confirmation that the transaction was successful.

That is it! Once you receive the immediate confirmation, the funds are available on the card that you selected and the funds will be deducted from the balance on your Card.

Can I load my Card using Direct Deposit?

Yes! Direct Deposit is the easiest way to load cash to your Card. And it is FREE! By completing a simple Direct Deposit Form and giving it to your employer, you can electronically load your Card on your payday.

1. Did you say that Direct Deposit is FREE?

   Yes! We do not charge a fee to load your card when you use Direct Deposit.

2. Is there a limit to how much money I can have loaded through Direct Deposit?

   Yes. You can only load $2,500 per day to your Card using Direct Deposit. The maximum balance that can be on your card at any time is $2,500.

3. Do I have to load my entire payroll onto the Card when I load through Direct Deposit?

   No. You may chose to load only a portion of your payroll onto your Card through Direct Deposit. You make that decision on the Direct Deposit Form.

4. When will my paycheck be loaded on my Card using Direct Deposit?

   The amount you have chosen to load from your paycheck will be loaded to your Card on your normal payday no later than 11am EST.

5. How long does it take to set up Direct Deposit?

   Your employer may take up to 2 pay periods to complete the process before Direct Deposit goes into effect.

6. How do I set up Direct Deposit?

   You can print and complete a Direct Deposit Form. When completed, give it to the payroll or human resources department of your employer. They will complete the Direct Deposit process.

   If your employer already provides a direct deposit form, please make sure to use the following bank information:

   Bank Depository Name: MetaBank, Sioux Falls, South Dakota
   Bank Routing Number: 073972181

   Use your 16 digit Card number as the account number.

Can I mail funds to you to be loaded onto my Card?

Yes! You can mail a United States Postal Money Order to us and we will load the funds onto your Card. You can obtain a United States Postal Money Order at any U.S. Post Office across the country.

1. Who do I make the Money Order payable to?

   Make your Money Order payable to Cornerstone Bancard and be sure to include your 16 digit Card number. We will also accept Money Orders payable to you, our cardholder. Be sure to sign the back of the Money Order exactly as your name appears on the front and write “For Deposit Only” before your name. Always include your 16 digit card number.

2. Is there a limit on the dollar amount for each Money Order?

   Yes. We can only accept Money Orders of $200 or less per day.

3. Where should I mail the Money Order?

   Mail your Money Order to Cornerstone Bancard, Attn: Card Operations, P.O. Box 428, Alpharetta, Georgia 30009.

4. How long does it take for the funds to be loaded to my Card?

   Please allow 3-4 days after receipt for the funds to be loaded to your Card.

5. Will I be charged a fee for a load made through a check or Money Order?

   A fee may be charged for loading your Card this way. See the Cardholder Agreement for a description of these fees.

Are funds loaded onto my Card insured?

Yes. Funds loaded onto your Card are insured up to $100,000 to the extent allowable by the Federal Deposit Insurance Corporation (FDIC).

Are there any minimums or maximums on the Card?

Yes. The total balance on the Card cannot exceed $2,500 at any time. See the Cardholder Agreement for restrictions on the amount that can be loaded per day.

Do I need both a PIN number and a pass code?

Yes. Your PIN number is used to help you with purchases at retailers and to withdraw funds at an ATM. Your pass code is used as a layer of security to help protect your privacy when inquiring about your Card via our automated call service or with a live Customer Service Representative.

Can I use my Card at an ATM?

Yes. You can use your card at over one million ATMs worldwide!

A PIN will be issued to you with the Card once approved. After you have activated the Card and loaded funds to it, you may use the Card to obtain cash from any ATM that bears the MasterCard®, Maestro^®, STAR^® or Cirrus^® brand. All ATM transactions are treated as cash withdrawal transactions. There may be limits to how much cash may be withdrawn per day and a fee will be charged for each ATM transaction. See the Cardholder Agreement for a description of these fees. These are in addition to any fees the ATM owner may impose.

Can I use my Card to make retail purchases?

Yes. You may make purchases at retail locations worldwide wherever MasterCard debit cards are accepted. There will be a fee charged for each transaction. See the Cardholder Agreement for a description of these fees.

Merchants often authorize an amount prior to the actual charge being made. Examples of this would be a gasoline station, restaurant or hotel. The authorization will deduct the available balance on your Card. The amount authorized will be released back to your available balance once the merchant presents the settlement for the amount of the actual sale. Please note that this can take up to 14 days.

Can I use my Card to buy gasoline?

Yes. When using your card to purchase gasoline, please take it inside to the attendant for authorization before pumping your gas. The card cannot be used at most of the “pay at the pump” machines.

Gasoline stations will often authorize a set amount from your card, which may be more than you plan to purchase. The amount authorized will be released back to your available balance once the merchant presents the settlement for the amount of the actual sale.

Can I use my Card at a restaurant or hotel?

Yes. Please note that most hotels and restaurants will authorize up to 20% above your total to include a tip or other charges. The amount authorized will be released back to your available balance once the merchant presents the settlement for the amount of the actual sale.

Can the Card ever have a negative balance?

Any authorization request that is greater than your Card's available balance will be declined. However, there can be times when a merchant puts an item through without prior authorization. This could cause a negative balance on your card. If an overdraft occurs, you will be charged an overdraft fee. See the Cardholder Agreement for a description of this fee.

What happens if I need to return a purchase?

In the event you need to return an item you purchased with your Card, the merchant will handle the return in accordance with MasterCard guidelines. Please note that it may take 4-5 days for a credit to be posted to your Card.

How do I check my Card balance or review activity on my Card?

You can check your balance and review all activity on your Card online at www.cornerstonebancard.com.

You can review balances and transactions on our automated site by calling toll-free to 1-877-356-1319.

You can also select to talk directly to our Customer Service Representatives by calling 1-877-356-1319. See the Cardholder Agreement for a description of the fees that will be charged for this service.

Will I receive a monthly statement?

You have unlimited access to receive an electronic statement online at www.cornerstonebancard.com. There is no charge for this service.

If you wish to receive a statement in the mail, you can order a statement online at or by calling our Customer Service Representatives at 1-877-356-1319. See the Cardholder Agreement for a description of the fees that will be charged for this service.

How do I get in touch with you if I am traveling internationally and need to speak with a Customer Service Representative?

You can call 1-403-451-8013. See the Cardholder Agreement for a description of the fees that will be charged for this service. These fees are in addition to the telecommunication charges that may be charged by the telephone provider.

What if my Card is lost or stolen?

If you lose your Card or it's stolen, call 1-877-356-1319 to report it immediately and request a replacement Card. See the Cardholder Agreement to learn how to limit your liability if your Card is lost or stolen.

What happens to funds on my Card if I close my account?

You may request that your Card be cancelled. You can remove remaining funds by making purchases from retailers or withdrawing cash from an ATM. You may also request that we issue a check to you for the remaining funds by calling 1-877-356-1319. See the Cardholder Agreement for a description of the fees that will be charged for this service. Please allow 30 days from the time of your request for your reimbursement check to arrive.

The Cornerstone Bancard Prepaid MasterCard is issued by MetaBank pursuant to a license from MasterCard International.